Questions and Answers - Personalised books for children - Unique Editions

Questions / Answers

How to order ?

1.Shopping basket    2.Create an account    3. Delivery costs     4.Payment   5.Personalisation

1. Shopping basket : You have selected your products « add to basket ». At any point, you can modify your articles, return to the store or validate your shopping basket.

2. Create an account : Are you a new client? Fill in the necessary information. Are you already a client ? Fill in your account details.

3. Delivery costs: Once the book has been created, we will post it to you in the UK or Ireland by regular mail or tracked mail, and abroad, by regular mail or tracked mail.

4. Payment and order summary : You will see a summary of your order and will have the choice of modifying your order.  Payment is made by credit card via a secure payment system SSL. You will receive an email confirming your order and the payment.

5. Personalisation : After payment, you will proceed to personalise your book. Simply fill out the required fields during the personalisation process. (e.g. name of child, gender, photo of the child, photo of mom and dad).

How long will it take for me to receive my book ?

As you can well imagine, creating a personalised book can take some time. For that reason, it will take 7 to 12 days to create the book, and a delivery time of approximately 1-2 days for the UK and Ireland, and one week for abroad.

How much does it cost to deliver a book ?

Our books can be delivered all over the world. When ordering, enter your delivery address and the price of the delivery is automatically displayed according to the country to be delivered to.

For the UK and Ireland, books are sent by Royal Mail for 2.00 € (with insurance) for one book, 2.50€ for 2 books or more.

What are the requirements for the photo ?

There are a few requirements for the photos of the child and all extra characters in the book :
- The photo should be in colour and have good clarity, in JPEG format, with a minimum size of: 20 KB and a maximum size of 4 MB
- The child should be looking straight ahead, facing the camera and no part of the face should be hidden.

If there is a problem with the photo you provide, we will contact you immediately  in order to provide a new one.

How do I pay ?

Payment can be made by Credit Card, Paypal or Bank Transfer.

 - Credit Card (VISA, Eurocard / Mastercard) : Payment via the internet is made via CyberMUTPaiement secured payment system of Crédit Mutuel bank.

- PayPal : Payment is made via a secured payment system, Paypal (a partner of Ebay, see www.paypal.co.uk)

- Bank Transfer : The bank transfer shall be done to the credit of KRIBI SARL bank account. The KRIBI bank details will be provided by email when finalising the order. The order will be validated at receipt of payment.

How secure is my payment ?

When you enter your card number and expiry date, this data is instantly encrypted in your own machine before being sent over the network (SSL encryption, the most widely used solution in the world).

Nobody has access to this data and nobody can use it without your knowledge. In addition to being encrypted and therefore unreadable, this information is not stored on our servers (which is why you are asked to provide it each time you make a purchase), which prevents theft by fraud and other hackers. 

How can I track my order ?

You can track your order via  « my account » and change the corresponding invoices. When your order is ready for delivery, you will receive an email notifying you of its delivery date and the tracking number (when tracked shipping method is used) for you to track your order. 

What do I do if I have any problems or queries ?

Contact us by email and we will get in touch with you by phone if necessary.


By email :  
contact@unique-editions.com


By mail :

Unique Editions

Kribi SARL

6 Avenue Honoré Serres

31000 Toulouse - France