Where can my book be delivered to?

  • Our books can be delivered all over the world. When ordering, enter your delivery address and the delivery price will be automatically displayed depending on the country 
  • Your products are automatically insured in case of loss or damage during shipping and without any additional charges.

How long will it take for me to receive my book ?

  • As you can well imagine, creating a personalised book can take some time. For that reason, it will take 7 to 12 days to create the book, and a delivery time of approximately 1-2 days for the UK and Ireland, and one week for abroad.

How much does it cost to deliver a book ?

  • Our books can be delivered all over the world. When ordering, enter your delivery address and the price of the delivery is automatically displayed according to the country to be delivered to. 
  • For the UK and Ireland, books are sent by Royal Mail for 2.00 £ (with insurance) for one book, 2.50 £ for 2 books or more.

What type of photo should I provide ?

  • In order for us to produce the best personalised book possible, photographs of the child or his or her loved ones must meet a number of requirements.
  • Format: photos must be in Jpeg format, between 100 KB and 4 MB
  • Pose: The faces of the characters should be whole, face up, with a face not concealed by an accessory or hat.
  • Light: Photo must be colour, bright and sharp

When can I see my custom book preview ?

  • Since our personalised books are made with the faces of your child, and often family members as well, it is not possible to see an preview of your own book at the time of ordering. However, provide a preview of the book in a girl or boy version. Once our team of designers has completed the face cut-outs, within 24 hours, you will receive a preview of your book by email. 

What to do in case of a damaged or defective book ?

  • This is rare, but if this should occur, simply send us a photo of the book you received, so that we can identify the origin of the problem. Upon receipt of your photo ,which will serve as proof with our printer, we will immediately relaunch your order into production.